WORLDWIDE SHIPPING & RETURNS

Customs Policy

Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control.

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

 

If you still require assistance with an issue not addressed on the form, please email contact@localistore.com

WE ARE OPEN

come to visit our main 'Locali' store, where you'll find unique local designs in a relaxed setting.

Check out this season's best items with us! Explore our store for everything from our own brand to handpicked pieces by talented local designers.

Mohliver 38 Tel-Aviv

Sun - Thu, 11am - 18:30pm

Friday- 10:30am-15:00pm

SHIPPING

How will you ship the items to me?

Locali processes orders from Sunday to Thursday, within 48 hours of the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. Locali ships all over the world via DHL, FedEx, UPS or EMS subject to our Terms & Conditions. Locali cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Locali's control.
What is the arrival time?

Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to:

USA: approximately 5-7 working days.
European Union: approximately 5-7 working days.
Rest of the world: approximately 6-8 working days.

Once your entire order has been dispatched, we will e-mail you a shipping confirmation with the tracking number.

RETURNS (IF APPLICABLE)

Is it easy to return items?

Yes. Once your return is authorized by us, you'll receive step-by-step instructions via email. Returns for full priced items will be accepted for items within 14 days of purchase with the exception of sale items which cannot be refunded or exchanged. All tags must be attached;


For international returns, customers will be granted online store credit equal to the amount of item(s) returned, minus the value of shipping and stocking fee. This fee will be calculated and removed from your refund at when the return is processed. The stocking fee will be applied for returns that weren't occur due a damage or a delivery that didn't match the original order. The fee will be in the rate of 5% of the transaction amount or up to $25 (lower between them) the packaging must be intact, and the product must be unused.
How will I get a refund?

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
How to prepare my return shipment?

contact us-

contact@localistore.com